Privacy Policy

Last updated: March 2026

1. Introduction

Ezymex ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our trading platform.

2. Information We Collect

Personal Information

We collect information you provide directly, including:
  • Full name, email address, and phone number
  • Date of birth and identification documents
  • Address and residency information
  • Banking and payment information
  • Trading preferences and account settings

Automatically Collected Information

When you use our platform, we automatically collect:
  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on pages
  • Trading activity and transaction history
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:
  • To provide, maintain, and improve our trading platform
  • To process your deposits, withdrawals, and trades
  • To verify your identity and comply with KYC/AML regulations
  • To communicate with you about your account and services
  • To send promotional emails and marketing communications
  • To detect and prevent fraud and unauthorized access
  • To comply with legal obligations and regulatory requirements
  • To analyze platform usage and improve user experience

4. Data Security

We implement industry-standard security measures to protect your personal information, including:
  • SSL/TLS encryption for all data in transit
  • AES-256 encryption for sensitive data at rest
  • Regular security audits and penetration testing
  • Segregated client funds in separate bank accounts
  • Multi-factor authentication for account access
  • Restricted access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Information Sharing

We may share your information with:
  • Payment processors and financial institutions
  • Regulatory authorities and government agencies
  • Third-party service providers (hosting, analytics, customer support)
  • Legal advisors and compliance consultants
  • Fraud prevention and identity verification services

We do not sell your personal information to third parties for marketing purposes.

6. Your Rights

You have the right to:
  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format
  • Lodge a complaint with regulatory authorities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trading records are retained for a minimum of 7 years as required by financial regulations.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Ezymex Privacy Team

Email: [email protected]

Phone: +1 (908) 228-0305

Address: Office 9364hn, 3 Fitzroy Place, Glasgow City Centre, UK, G3 7RH